CALL 1: My name is Porsche
After dozens of calls to work, home and cell phone I pressed 1 to speak to a representative. Here’s what happened:
I got through to someone who called herself Porsche from Warranty solutions
She asked me if I’d like to extend my warranty
I said I don’t have a car
She said ok, we can take you off our list
I said, I want to know how I ended up on the list
She said they get the list from major manufacturers,
I said I don’t have a car, have never owned a car, have never attempted to buy a car
She said they get the list from major manufacturers, but sometimes they get numbers in error, hundreds of them
I said I’d like to speak to a supervisor
She said “I am the supervisor”
I questioned that
I said who pays you
She said she does
I said “you work for yourself?”
She said yes
I said who are all those people in the background?
She said other operators in a transfer center in Georgia
I said, do they all work for themselves?
She said yes
I said I’d like to know who pays her and all the other people
She said that’s personal, would I like it if she asked me that?
I said I’m not the one calling to sell something and I wanted to know how they got my number
She said from the major manufacturer list
I reminded her I don’t have a car
She said we try to sell warranties if your warranty is expiring
I said, who is this “we”
She said, me and all the people in the background
I said I really want to know who pays them
She said she had been on the phone for 7 minutes and was going to end the call
I said, please bear with me.
She hung up.