Posted tagged ‘tele europe bv’

Tracking another company

May 5, 2009

I found another company behind one of the auto-warranty calls! I realize it’s not hard to do now, so I suggest anyone who gets these calls to do the same. That way you can file a complaint against the company. Here’s the info:

fidelity_mag

Fidelity National Warranty
804 Meadowbrook Dr., Suite 100-B
Olathe, KS 6602
1-877-847-7799

Here’s what happened:

I get the call. I press 1. I speak to a rep. I tell them a car model and year (VW Passat, 2000).
I get transferred to a representative named Jimmy.
Jimmy asks me the same questions, tells me he can get me a warranty.
I tell him my battery might die, so I need his number to call back.
Jimmy tells me he can call me.
I tell Jimmy I don’t know the number of my landline, so Jimmy gives me his number: 1-877-847-7799 x128
I ask Jimmy the company, he tells me it’s Fidelity National Warranty.
I look it up. Bingo, it’s a company based in Oathe, Kansas.

Here’s info I gleaned from the Kansas business directory

Entity name: FIDELITY NATIONAL WARRANTY, INC.
Entity ID: 4268728
Previous Names: PATRIOT WARRANTY COMPANY, INC.
Current Status: ACTIVE AND IN GOOD STANDING
Current Mailing Address: 804 MEADOWBROOK DR SUITE 100-B , OLATHE, KS 66062
Date of Formation in Kansas: 12/22/2008
State of Organization: KS
Resident Agent: MICHAEL J. FISCHER
Registered Office: 11000 KING , OVERLAND PARK, KS 66210

So it’s a company registered in Kansas that formed in December 2008. I wonder if they were something else before then. A search for Patriot Warranty (the previous name listed) comes up with the same entity on the Kansas directory.

What this means:
As theorized by a commenter, there seems to be some kind of third party service responsible for the illegal auto-dialing that connects to various companies that want to sell auto insurance. One time it connected me to Automotive Warranty Protection Services, aka National Dealers Warranty Inc., (based in Missouri, currently being sued by Verizon – although not the company that settled). This time it connected me to Fidelity National Warranty (not to be confused with US Fidelis, aka National Auto Warranty Services, which WAS one of the companies that just settled with Verizon).

I agree with that commenter that the company in The Netherlands that was named in the Verizon suit is probably behind this third-party company. A search for that company – Tele Europe, B.V. – comes up with a couple of different phone numbers. I tried one and it gets to a different company, but apparently that company is in the same building as Tele Europe. I just spoke to the guy who answers that phone and he gave me the building’s reception number. I tried calling, but it’s after business hours in the Netherlands, so I’ll have to wait until tomorrow.

In the meantime, I will ask the Verizon rep who was on the Brian Lehrer Show if he’ll give me a contact for Tele Europe. Then we might get closer to the source of these illegal calls.

If anyone has any other suggestions, please keep them coming.

If you’re interested, here is some other information I got from the call:

(more…)

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